We are currently searching for a Project Coordinator to join our Customer Service teams. In this role, you will be responsible for coordinating quotes based on specifications provided by the client, sales team and/or selling business unit. You will also process orders for new projects along with other Customer Service functions.
What you will do
Process request for quotes on behalf of sales team, selling business unit and assigned clients.
Enter order and jobs.
Process art set-up jobs.
Schedule production meetings for orders valued at $25,000.00 plus and/or complex projects.
Monitor client orders and Change Orders and communicate issues to sales team and related production departments.
Coordinate and follow up with installations as required.
Process client complaints (RMA’s) and ensure all issues are resolved and processed in a timely manner and appropriate costs are passed on when applicable.
Process non-conformance issues when applicable.
Other duties as assigned
What you need to bring
BS or BA Degree in a related field, or equivalent in education, training, and experience
One to Three years’ experience in customer support/project management, preferably in a graphics environment.
6 months-2 years of industry experience.
Ability to properly communicate client requirements to all related departments
Sound understanding of the company’s manufacturing capabilities – to be learned on the job