Credit and Collections Specialist – St. Paul, MN

As a member of our finance team, the Credit and Collections specialist will work with our customers to ensure that invoices are paid in a timely manner. This role will also work with the sales and customer service teams to resolve any potential issues and achieve a successful collection level. 

Responsibilities

• Management of accounts with open balances for an assigned account portfolio
• Initiate and pursue collection of past due invoices via emails and calls. Timely follow-up is essential to collecting payments and enforcing payment terms
• Work closely with the customer to resolve past due invoices and short payments
• Process invoice adjustments as approved by the appropriate customer service, sales, and management personnel
• Recommend account write-offs to Credit Supervisor
• Research and document customer overpayments for refund processing
• Comply with all Company Credit Policies
• Other duties as assigned

Skills and Experience

• 3+ years experience in collection or account management role or equivalent
• Proficient in Microsoft Word and Excel
• Intermediate experience in an ERP system
• High attention to detail with the ability to work independently
• Ability to use logic and reasoning to identify alternative solutions and approaches for problem-solving and decision-making 
• Ability to develop, strengthen, and maintain strong relationships with internal and external customers so they can be leveraged when needed to resolve collections challenges
• Strong time management skills with the ability to manage multiple priority and meet deadlines
• Excellent verbal and written communication and interpersonal skills
• Self-motivated, results-oriented, proactive, and a high level of integrity 

Please note: There have been multiple scams recently where individuals will pose as HR or a hiring manager and offer you a job in order to gain access to your banking information.  We will never ask you for your personal information (bank account, Social Security number, etc.) until your first day of employment when you are asked to complete paperwork.