IT Support Technician – Benton Harbor, MI

Vomela has an exciting opportunity for a high-energy IT Support Technician to join our team. Become part of a team of IT Professionals supporting multiple locations across the country. As an IT Support Technician, you will share in the responsibility for managing a broad network of systems and the support of local and remote users.

What You’ll Do:

• Provide support to internal end users to diagnose and resolve hardware, software, network, and system issues
• Respond to telephone calls, email, and personal requests for technical support
• Monitor and assign helpdesk tickets
• Provide support and management of virtual environments, including vSphere and Hyper-V
• Make regular support visits to locations in South Bend, Elkhart, Indianapolis, and Detroit
• Active Directory (On-prem and Azure) DNS, DHCP, and Exchange hybrid / O365 administration
• Assist with inventory and management of software, subscriptions, contracts, and renewals
• Assist with management of anti-virus and system imaging platforms
• Assist with IT related projects
• Prepare and update documentation
• Manage servers including patches, updates, backups and restores
• Make recommendations on new technology and methods of improvement
• Manage and support switches, WIFI, network attached storage
• Make regular support visits to our offices in Benton Harbor and Elkhart

What You’ll Bring:

• 2– 5 years’ experience supporting and troubleshooting Windows and Mac OS in a corporate environment
• IT related degree or certification
• Excellent verbal, written and organizational skills
• Experience supporting one or more virtual platforms
• Comfortable using PowerShell and/or Unix CLI
• Experience troubleshooting computer hardware
• Clean driving record

Additional Skills are a Plus:

• Print industry or manufacturing experience
• Terminate and punch down network cables
• Experience with network monitoring tools, switches, and phone systems
• Experience administering O365 apps, including SharePoint, Teams, and OneDrive

Please note: There have been multiple scams recently where individuals will pose as HR or a hiring manager and offer you a job in order to gain access to your banking information.  We will never ask you for your personal information (bank account, Social Security number, etc.) until your first day of employment when you are asked to complete paperwork.   

We are an equal opportunity employer.

Still looking? Return to our Careers Page.