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Credit and Collections Specialist

As a member of our finance team, the Credits and Collections Specialist will work with our customers to ensure that invoices are paid in a timely manner. This role will also work with the sales and customer service teams to resolve any potential issues and achieve a successful collection level.

Responsibilities

  • The Credit and Collections Specialist is responsible for the management of accounts with open balances for an assigned account portfolio
  • Initiate and pursue collection of past due invoices via emails & calls.  Timely follow-up is essential to collecting payments and enforcing payment terms
  • Work closely with the customer to resolve past due invoices and short payments
  • Process invoice adjustments as approved by the appropriate customer service, sales & management personnel
  • Recommend account write-offs to Credit Manager
  • Research and document customer overpayments for refund processing
  • The Credit and Collection Specialist will comply with all Company Credit Policies
  • Other duties as assigned

Skills and Experience

  • 3+ years’ experience in collection or account management role, or equivalent experience
  • Bachelor’s degree in business, finance, accounting, or equivalent work experience
  • Proficient in Microsoft Office Suite
  • Intermediate experience in an ERP system
  • High attention to detail with the ability to work independently
  • Ability to use logic and reasoning to identify alternative solutions and approaches for problem-solving and decision-making
  • Ability to develop, strengthen and maintain strong relationships with internal & external customers so they can be leveraged when needed to resolve collections challenges
  • Strong time management skills with the ability to manage multiple priorities and meet deadlines
  • Excellent verbal and written communication and interpersonal skills
  • Self-motivated, results-oriented, proactive and a high level of integrity

We are an equal opportunity employer.

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